Job profile

We’re looking for a Senior Operational Support Assistant, Interested?

We’ve got some exciting opportunities to join our brilliant team whose ambition is to deliver a high-quality service to the people of Gateshead.  Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don’t want to miss.

About the roles….

In this role, you will provide effective and efficient administrative support to the Management Team and wider Adult Social Care Service to ensure a high-quality service is provided to clients. You will deliver a high level of customer service to clients, members of the public and external organisations to ensure the ongoing provision of a high-quality service.

You will assist in the implementation, monitoring and reviewing of administrative systems and procedures, to support best practice and continuous improvement. You will create, implement and maintain information systems, ensuring that financial and client data is accurate and up to date, including updating case management systems.  You will be responsible for undertaking financial processes including raising orders and processing invoices, ensuring that all associated procedures are carried out in-line with the Council’s Financial Regulations. You will attend and service various meetings including minute taking, agenda’s, arranging meetings and producing the minutes within guidelines and timescales.

You must have an NVQ Level 3 in Business Administration or equivalent, or willing to work towards. You must have experience of using Microsoft Office including Word, Excel and outlook, as well as being able to work as part of a team and organising your own workload.

You must have experience of working in a business administration / office environment, and have excellent written and verbal communication skills.

Please refer to the job profile for the full list of essential criteria for the post.

A bit about Gateshead Council…

Adult Social Care is on the frontline of tackling the inequalities in poverty and health that our community face. Our Thrive Agenda aims to effectively address these issues and enable the members of our community to live thriving lives.

Working in Adult Social Care is a fulfilling job as you can see the impact that you are having on the lives of the members of our community who need support. We’re truly committed to providing our customers with the highest quality of service and we need people who want to make a difference and possess the right knowledge and skills.

What’s in it for you?  Well, there’s so much on offer and here’s just a few of the highlights!

• You’ll be paid a competitive salary of £22,777 per annum.
• We’ll help you save for your future with an outstanding employer contribution to your pension.
• You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and the ability to use our cycle to work scheme.
• You’ll get 26 days annual leave per year and the chance to buy up to 10 additional holidays per year.
• We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell.
• Access to a generous flexi-time system with the opportunity to take 2 flexi days per 4-week flexi period (pro rata for part time workers), depending on the needs of the service.
• We have a forward-thinking hybrid working approach offering the opportunity to reap the benefits of a mixture of working from home and the office environment to enable accessing the support of colleagues and benefits from our learning culture.
• Our Workforce Development Team is second to none, there are loads of opportunities for learning, be it career progressing training or e-learning courses that fit into your working day. We also have a corporate training offer so you will feel part of the service and strategy in no time.

It’s time to apply!

We’re delighted that you want to come and work with us.  Please look at the full job profile. It’s important that you read it in full and check that you meet the essential criteria before applying.

Previous applicants need no apply

Job Profile